DTO Frequently Asked Questions
I CAN'T LOG IN AND NEED TO RESET MY PASSWORD
No worries! Click this link for the log in page then simply click the link below the LOG IN button that says 'Forgot password?', put in your email address and click submit. If are still having trouble logging in or resetting your password, please email us at firstname.lastname@example.org.
If you have registered through one of our apps please complete the below instructions to link your subscription and personalize your account:
Log out of the app
Uninstall the app
Reinstall/download the app from the marketplace
Go to the account tab and click "Join Now"
On the subscription screen, click "Already a Subscriber”
On the sign in to your account screen click "Restore Purchase"
Once this has been successful you will regain access to your account.
You may then go to the Account Tab in the app and click "Create Account" to personalize your account information.
HOW DO I FIND A SPECIFIC TRAINER OR JUDGE AND HOW CAN I RECOMMEND A TRAINER TO BE ADDED?
You can go to our Catalog page and scroll down to the Filters option to select what you are looking for or use the Search button on the right hand side of the page. If you don't find the trainer you're looking for, please feel free to send us a recommendation to email@example.com.
VIDEO OR AUDIO QUALITY AND HELMETS
Please note, we have a huge library. Some of the videos are older and in Standard Definition only. The content is remains relevant even though they may not be up to current safety standards (there are a few videos without helmet use) or current High Definition, professionally shot technical standards.
HOW DO I REACH TECHNICAL SUPPORT OR MEMBER SERVICES?
To send our super awesome technical support team a question or to reach member services for help with dressage related, account upgrades, or billing type questions please feel free to email Crystal at firstname.lastname@example.org as we're always happy to help!
HOW DO I CANCEL MY SUBSCRIPTION?
1. Log in to your account on the website. (The app doesn't feature account management)
2. Click “Dashboard” in the upper right corner.
3. Click the “Billing” tab and then “Change Plan”
4. Click “Cancel Membership” on the right.
5. You will receive an automated email confirming your cancellation. Don’t see it?
Check your spam or junk mail folder.
6. Still need help? Email email@example.com
WHAT IS YOUR REFUND POLICY?
Because we offer a free period for you to try Dressage Today OnDemand before you are billed, we do not offer refunds. You will be auto-billed monthly or annually, depending on your chosen subscription, so if you want to make sure you're not charged again, you should unsubscribe before the end of the current billing period or free trial. Cancelled subscribers will not lose access to content until the end of the current billing period or free trial. If you believe your situation warrants an exception, you can submit your account for review at firstname.lastname@example.org.